Refund Policy

Last updated: June 25, 2026

1. Refund Eligibility

All subscription payments are processed through Creem, our Merchant of Record. Refund requests are evaluated on a case-by-case basis according to the following guidelines:

  • Within 14 days of initial purchase: Full refund available for annual plans
  • Monthly plans: Refunds are provided for the current month only if requested within 48 hours of the charge
  • After 14 days: No refunds are provided, but you may cancel at any time and service continues until the end of the billing period
  • Enterprise plans: Custom refund terms may apply as specified in your contract

2. How to Request a Refund

To request a refund, please contact our support team:

  • Email: support@b2metric.iq
  • Include your account email and reason for the refund request
  • Refund requests are typically processed within 5-10 business days

3. Processing Time

Once a refund is approved:

  • Refunds are processed within 5-10 business days
  • Funds are returned to the original payment method
  • Credit card refunds may take 5-10 business days to appear on your statement

4. Partial Refunds

In some cases, we may offer partial refunds for:

  • Technical issues that prevented service use for an extended period
  • Service downtime beyond our SLA commitments
  • Other exceptional circumstances at our discretion

5. Chargebacks

If you dispute a charge through your bank or credit card company (chargeback):

  • Your subscription will be immediately suspended
  • We reserve the right to terminate your account after a chargeback
  • You may be responsible for any fees associated with the chargeback

We encourage you to contact us directly before initiating a chargeback, as most issues can be resolved quickly.

6. Subscription Cancellation vs. Refunds

Important distinction:

  • Cancellation: Stops future billing but does not refund the current period
  • Refund: Returns money for the current billing period

You can cancel your subscription at any time through your account settings or by contacting support.

7. Contact Us

For refund requests or questions about this policy, contact us:

Email: support@b2metric.iq
Response time: Within 24-48 hours