Terms of Service

Last updated: June 25, 2026

1. Acceptance of Terms

By accessing or using B2Metric IQ, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

B2Metric IQ provides an AI-powered customer analytics SaaS platform that enables businesses to analyze customer behavior, predict churn, and optimize customer journeys.

We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice to users.

3. User Accounts

To access our services, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Providing accurate and complete information during registration

4. Acceptable Use

You agree not to use the service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload or transmit malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems or other users' data
  • Use the service for any illegal or fraudulent purpose
  • Resell or redistribute the service without authorization
  • Scrape, harvest, or collect data from the service without permission
  • Interfere with or disrupt the integrity or performance of the service

5. Data and Intellectual Property

You retain ownership of all data you upload to the platform. We claim no ownership rights over your data.

The service, including its design, features, and underlying technology, is owned by B2Metric IQ and protected by intellectual property laws.

You grant us a limited license to use your data solely to provide and improve our services.

6. Payment Terms

Subscription fees are processed through Creem, our payment processor. By subscribing, you agree to:

  • Pay all fees associated with your chosen plan
  • Provide accurate billing and payment information
  • Automatic renewal unless canceled before the renewal date
  • All fees are non-refundable except as specified in our Refund Policy

7. Cancellation and Termination

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Your plan remains active until the end of the current billing period
  • No refunds are provided for the current billing period (see Refund Policy)
  • You can export your data before the subscription ends

We reserve the right to suspend or terminate your account for violations of these terms.

8. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
  • ANY RESULTS FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE
  • THE QUALITY OF ANY PREDICTIONS OR ANALYTICS WILL MEET YOUR EXPECTATIONS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

9. Indemnification

You agree to indemnify and hold harmless B2Metric IQ, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service or violation of these terms.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email or prominent notice on our platform. Your continued use after changes constitutes acceptance of the updated terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms of Service, please contact us:

Email: support@b2metric.iq
Address: B2Metric IQ, Inc.
San Francisco, CA 94105
United States